Support

Open islatodo.com in Safari (iPhone) or Chrome (Android). Tap the share/menu icon, then tap "Add to Home Screen." That installs the IslaTodo app icon on your phone — no app store needed. Native iOS and Android apps are coming soon to the App Store and Google Play.

After installing the app from your home screen, open it and tap "Allow" when it asks for notification permission. Then tap "Allow" when it asks for location permission. Both are required for tsunami / hurricane / earthquake alerts to find you and reach you. Without notifications enabled, you won't receive alerts.

Most common causes:

• Notification permission denied — open phone Settings → Notifications → IslaTodo → enable
• Do Not Disturb is on — currently, our alerts respect DND. The forthcoming native apps will support iOS Critical Alerts which override DND
• Battery optimization (Android) — Settings → Battery → IslaTodo → "Don't optimize"
• You're outside the alert zone — alerts only fire if you're within the geographic area affected
• Stale subscription — visit islatodo.com/push-reset/ to refresh

Visit islatodo.com/list-your-business if you operate a restaurant, bar, café, hotel, water sports operator, or tour. For service professionals (chef, massage, photographer, cleaner, taxi driver), visit islatodo.com/list-your-service. Approval typically within 24 hours.

If you're a vendor: open the IslaTodo Vendor App → Reviews tab → tap "Dispute" on any unfair review. Admins review every dispute within 48 hours.

If you're a tourist who spotted a fake business listing: email [email protected] with the listing URL and the issue.

Email [email protected] from the address tied to your account, with subject "Account Deletion Request." We delete all personal data within 7 business days and send you confirmation.

Yes — completely free for tourists and travelers. We charge vendors a small percentage of completed bookings; tourists never pay IslaTodo a cent. The safety alert system is and always will be free for all users.

For mayors' offices, hotel emergency coordinators, property managers, or government agencies: email [email protected] with your role, jurisdiction, and the geographic area you'd issue alerts for. We onboard verified authorities into our multi-tenant system with role-scoped permissions.

Yes — our CAP-1.2 / Atom feed is publicly accessible and free to consume: islatodo.com/safety/cap.xml. We also offer a JSON REST API at islatodo.com/api/safety/alerts.json. Both are documented at islatodo.com/safety-alerts. For partnership inquiries (higher-frequency access, webhook push delivery), email us.

English, Spanish (Dominican), German, and French. The app auto-detects your phone language. You can switch anytime via the EN / ES / DE / FR pills in the navigation.